After the sale is overThe first sale is exciting – another new customer; everyone celebrates. The end of month figures get a boost, the sales person gets pats on the back and the order processing system goes into action.
How do you ensure that new relationship turns into a long term solid connection that competitors will find hard to dislodge?
- Key account management
- Customer service programmes
- After sales support
They all need to be proactive to ensure that every customer feels valued, important and kept in the loop (not in the dark). These skills are critical to your good2GREAT outcomes.
If your team need their post-sale skills polishing, PTS can help. Real life training with real life results. All it takes is a phone call to 0845 458 9461 or drop us an email for more information.